Case Studies

Case Study

Management Learning and Change Programme: A Work-Applied Learning(WAL) Approach

This is a summary of a project in the shipping industry.

This Work-Applied Learning (WAL) programme was developed and implemented for the senior management team of the Global Carriers Group (GCG), a public listed organisation in Malaysia, and its subsidiary companies. This case study illustrates how the senior management team applied the WAL approach to manage the impact of the Asian financial crisis.

Case Study

A Work-Applied Learning (WAL) Leadership Development Programme

This is a summary of a project in a national postal delivery business organisation in Australia.

The Work-Applied Learning (WAL) approach is increasingly being used for leadership and management development. This WAL case study reports on the use of a WAL process in the Delivery Business Unit of a National Postal Delivery business organisation. It shows how an Action Research Group used Action Learning projects within the organisation to develop Delivery Centre Managers (DCMs) and Team Leaders in light of a new organisational structure.

Case Study

Developing and Implementing a WAL Strategic Business and Re-structuring Programme

This is a summary of a programme in a public sector organisation in a Papua New Guinea.

This WAL programme involved the development of a strategic business plan and the implementation of restructuring in a government based organisation in Papua New Guinea to bring about change in the way business was conducted, with the ultimate view of improving the delivery of services.

The WAL approach used in this programme included two major cycles of planning, acting, observation, reflection/evaluation, and validation. The process of this WAL programme was useful approach for the managing of change where CEO and senior managers could enable the departments in the organisation to explore and devise the implementation required for change for the organisation.

Case Study

A WAL – Occupational Health and Safety (OHS) Management System in the Petroleum Industry

This is a summary of a project in the oil and gas industry in Trinidad and Tobago.

Trinidad and Tobago is the most southerly island in the Caribbean and is considered one of the wealthiest countries in the Caribbean as a result of its abundant natural oil and gas resources. For over one hundred years, Trinidad and Tobago has been involved in the exploration and production of petroleum. Its operations are no different to that of other countries in terms of the level of risk and exposure to Occupational Health and Safety issues and the challenges experienced by employees, who are directly involved in exploration and production operations. The purpose of this project was the development and implementation of a Work-Applied Learning – Occupational Health and Safety Management System (WAL-OHSMS) in an organisation.

Case Study

A WAL Customer Relations Programme in an International Bank

The management of an international bank was concerned that there was an increase in apathy towards its customers by the staff in many of its branches. This was confirmed by numerous letters of complaint from customers. One of the other concerns of management was that although frontline staff and bank officers were technically competent in banking, many lacked customer relations skills. The management believed that a Customer Relations Programme needed to be planned and implemented for the bank officers and front-line staff of all its branches. This Work-Applied Customer Relations Programme had two Action Research (AR) cycles, comprising AR Group meetings, Knowledge Workshops, observations and reflections, evaluation and validation.